| | last month, I hooked up with a friend to watch the India-Pakistan 2nd ODI (of the recently concluded Future Series) at her place. The scintillating moments of that nail biting one-dayer – spicy Dhoni, electric Sreesanth, tangy Bhajji and our very own salty Dada – are etched forever in every Indian cricket fan’s mind. It was a perfect blend of all the flavours of cricket, as also of the chatpate Frito Lays snacks that we munched as we sat glued to the idiot box. ‘Har Program Ka Main Food’ screams the punchline of the Frito Lays campaign, which fit beautifully into the ambience of that landmark day.
And this is precisely what endears this company to millions of Indian consumers. An eclectic product portfolio (of over 20 products), combined with peppy & youthful advertising communication has helped PepsiCo completely change the face of the Indian Food and Beverages (F&B) sector over the last few years. The range straddles refreshment beverages like Pepsi and 7UP, low calorie drinks (Diet Pepsi & 7UP Light), Aquafina drinking water, sports drink – Gatorade, juice based drinks – Tropicana and Slice, to name a few. Unlike rivals like Coca Cola, PepsiCo’s claim to fame does not end here and goes on to boast market leadership position even in the branded snacks segment, with Frito Lays potato chips Lays,Tea-time snacks Kurkure, Cheetos, Uncle Chips, Leher Lites, Quacker Oats, among others. The strategy clearly is to capture the entire value chain with products positioned to reach every consumer – be it the junk-food lover, health-conscious ladies, sportsmen, or simply chai-time snackers.
Deepika Warrier, VP Marketing, Frito Lay India believes that the company’s attitude toward its market and consumers is the key success mantra. “We believe in constantly surprising the consumer with products and experiences that delight them,” she says. With as many as 7 new product launches in 2007 and high advertising and marketing decibels throughout the year, little surprise that PepsiCo enjoys high recall among all relevant stakeholders.
Reportedly, just between January & July this year, the F&B giant doled out Rs.90 crore as its advertising expenses; and has been a front-runner in introducing some of the most hat-ke innovations. The 2007 offering from their stable is Pepsi My Can – an attempt to capture the youth segment – complete with SRK and John Abraham in the lead roles. A lethal combo idolised by the youth of today.
Even Frito Lays’ iconic brands like Lays and Kurkure have created a mass appeal and induced a brand connect amongst its consumers. Its Lays campaign, ‘What’s the programme’ (launched in March 2007) has almost become a youth chant, while Kurkure’s ad campaign (Chai-Time Masti), featuring the bubbly Juhi Chawla, has also been a smash hit.
| | In fact, PepsiCo has always roped in top-of-the-line Bollywood and Cricket celebrities as its brand ambassadors. The company did suffer a massive debacle in its advertising (mis)demeanours during the World Cup 2007 – Remember, Ooh, Aah (Ouch?) India and the millions in ad expenses that went up in smoke? But PepsiCo quickly recovered, by roping in cute kids and launching an ad that yelled ‘Agla World Cup ham layenge.’ Ad-maker Prahlad Kakkar says that celeb ambassadors add to a brand’s admirability. “Coke, when it entered India, never signed a star as its brand ambassador. However, seeing the success of Pepsi, Coke had to launch a series of commercials with Aamir and Aishwarya.”
While PepsiCo has floored its consumers with star attractions, the company has also left no stone unturned to spread awareness in rural hinterlands, where a potential goldmine of consumers is still waiting to be tapped. Since the pesticide controversy in 2003, PepsiCo has doubled its efforts in funding various waste management and water replenishment programs in various states. For those who take such CSR activities with a heavy pinch of salt, CII Analyst Dibyajyoti Bora’s different take will be refreshing. “Over the past few years, companies have realised the importance of giving back to the society what they have ploughed,” he reasons. If that be the case, then, Yeh dil maange more PepsiCo!
| | Edit Bureau: Savreen Gadhoke
Source :
IIPM Editorial, 2008
An Initiative of
IIPM,
Malay Chaudhuri and
Arindam chaudhuri (
Renowned Management Guru and
Economist).
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